LAST UPDATED: May. 12th, 2021
Current Press Updates From Your Government:
For the latest, up to date press releases from:
Prime Minister of Canada, please click here.
Ontario Government, please click here
City of Toronto, please click here.
This Page: Below is a collection of information businesses should find helpful.
Please note, as this page continues to grow, new items will be added at the top of the list.
Select Topics Include:
- Booking Eligibility for COVID-19 Vaccines
- Letter for Employers Regarding Section 22 Order
- Restaurant and Bar Support Fund
- Toronto Police Neighbourhood Officers Division 51
- Ontario Strengthens Enforcement of Stay-at-Home Order
- Province wide Emergency Break
- Outdoor Fitness & Salons
- Know someone 70+ in Toronto? They can now book a vaccine.
- Doubling of Ontario Small Business Support Grant
- UPDATED & NEW: How to Report A Crime
- Grey Zone Update Allowing Patios To Operate
- Provincial Colour Levels: COVID-19 response framework
- Insurance Location Help For Hospitality Industry
- Shelter at 45 The Esplanade – Info & Newsletter
- Shelter at 45 The Esplanade – Who to call
- Facade & Patio Grant
- Letter to Premier and Mayor regarding funding/grant amounts.
- Construction Notice: Wellington/Church Streets
- Proposed changes to The Esplanade & Mill Street
- Community Engagement: Shelters
- Monthly Digital Main Street Webinars
- CafeTO – CafeTO Registration & FAQ
- How you can accommodate the unique needs of those vulnerable to Covid-19
- (Updated) Grey Lockdown Preparation for Retailers (with checklists & posters)
- Checklist: What to do if an employee tests positive for COVID-19
- De-escalation Training Sessions – Claim your spot now!
- Grant – The New Ontario Small Business Support Grant
- Grant – Ontario Main Street Recovery Grant (for PPE)
- Grant – Ontario’s COVID-19 Energy Assistance Program
- Grant – Ontario’s Digital Main Street Grant
- Grant – Ontario’s Starter Company Plus Program
- 9 newly announced City of Toronto requirements of businesses regarding Covid-19
- How and what the city will be reporting by sector in the City of Toronto
- Ontario caps food delivery fees
- Federal government announces wage subsidy rate increase to 75 per cent
- Ontario government extends regulatory amendments allowing businesses to place employees on job-protected leave during COVID-19
- Ontario Permanently Allowing Alcohol with Food Takeout and Delivery
- Get Listed on Not Amazon
- DOWNLOAD & POST: Face Masks and Coverings Offer Best Protection & How to Safely Wear a Mask
- Government expands CEBA (Canada Emergency Business Account) loans by $20,000
- Cheat Sheet for Canada Emergency Rest Subsidy (CERS)
- Canada Rent Subsidy (CERS)
- CHART: Canada Emergency Wage Subsidy, Canada Emergency Rent Subsidy and Lockdown Support
- POSTER: Covid-19 Alert App to post
- Digital Main Street: Future Proof Program
- POSTER: Mask Bylaw: poster & other important information for businesses
- POSTER: Social Distancing Signage for businesses
- Staff Screening Sheet
- and more…
Booking Eligibility for COVID-19 Vaccines
Added May 12, 2021
As of Tuesday, May 11, 2021 at 8:00 a.m., individuals with at-risk health conditions such as dementia, diabetes and sickle cell disease, as well as Group Two of people who cannot work from home including grocery store, restaurant and transportation workers will be eligible to book an appointment to receive the COVID-19 vaccine.
In addition, effective Thursday, May 13, 2021, at 8:00 a.m., individuals turning 40 and over in 2021 in non-hot spot communities will also be eligible to book an appointment to receive the COVID-19 vaccine at a mass immunization clinic. Eligible individuals can schedule an appointment through the provincial booking system, or directly through public health units that use their own booking system.
Letter for Employers Regarding Section 22 Order
The City of Toronto has seen significant increases in the number of COVID-19 cases and in the number and size of workplace outbreaks. The risk of transmission of COVID-19 can be high in workplaces where workers are in close proximity and may not be able to wear adequate personal protective equipment (PPE) consistently throughout the workday.
Please take a moment to read (and understand obligations) a letter to workplaces from Dr. Vinita Dubey, Associate Medical Officer of Health, Public Health, regarding the Update to the Workplaces Regarding Section 22 Order.
Restaurant and Bar Support Fund
Restaurant and Bar Support Fund, was launched to provide one-time grants to financially assist food and beverage establishments throughout Ontario. Their target is to raise $5 million to assist a minimum of 1,000 Ontario food and beverage businesses through 2021.
They are a small group of concerned business owners who are managing a not-for-profit fund with a simple goal to help save as many Ontario food and beverage establishments and jobs as possible. This is a private sector relief effort that will keep doors open.
They are seeking both business and individual support for the Fund – to join and provide financial relief to restaurant and bar small business owners. Businesses can become corporate partners. Individuals can donate the cost of a night out at their favourite restaurant.
Please click here to find background information on the Fund, including a letter they have been sending to businesses that may be interested in participating.
Toronto Police Neighbourhood Officers Division 51
Added Apr. 29, 2021
Toronto Police Services (TPS) Division 51 recently divided the division up into neighbourhood boundaries (see below). Each neighbourhood has minimum 4 Neighbourhood Officers assigned to it. This does not replace officers that work across the entire division.
If you have a persistent problem (for example, a recurring trespass issue) that Neighbourhood Officers should be aware of and can assist with, have information about concerns in the community etc, please use the below email to alert them.
Old Town Toronto is located in The Waterfront Neighbourhood. Our Community Officers can be reached by email at Waterfront@torontopolice.on.ca.
IMPORTANT: Please do NOT use this email as a replacement to calling 911 in an emergency or 416-808- 2222 in a non-emergency situation. Those are your first line of defence. To learn more, please click here to access and print the How To Report A Crime Info Card.
Ontario Strengthens Enforcement of Stay-at-Home Order
Added Apr. 16, 2021
The Ontario Provincial Government has just announced the implementation of stronger enforcement, travel restrictions, and further public health measures to stop the spread of Covid-19. Below we attempt to re-cap these for you. To read the full press release, please click here.
1) Reduction of capacity limits to 25 per cent in all retail settings where in-store shopping is permitted. This includes supermarkets, grocery stores, convenience stores, indoor farmers’ markets, other stores that primarily sell food and pharmacies.
2) Close all non-essential workplaces in the construction sector.
3) “Now, more than ever before, businesses need to take all measures possible to stop the spread of COVID-19,” said Minister McNaughton. “…we won’t hesitate to stop unsafe work and ticket offenders.”
4) All other public health and workplace safety measures for non-essential retail under the provincewide emergency brake (i.e., curbside pick-up and delivery only), will continue to apply.
5) The provincial declaration of emergency and the Stay-at-Home order (O.Reg 265/21) have been extended for an additional two weeks.
6) Police officers and other provincial offences officers will have the authority to require any individual to provide their home address and purpose for not being at their residence. In addition, police officers, special constables and First Nation Constables will have the authority to stop vehicles to inquire about an individual’s reasons for leaving their home. (Note: It was made clear in the press conference that leaving your home for exercise or to attain essential goods is of course permitted, however, individuals should do these activities alone or only with members of their own household.)
7) The government is restricting travel into Ontario from the provinces of Manitoba and Quebec with the exception of purposes such as work, health care services, transportation and delivery of goods and services or exercising Aboriginal or treaty rights.
8) Prohibit all outdoor social gatherings and organized public events, except for with members of the same household or one other person from outside that household who lives alone or a caregiver for any member of the household.
9) Close all outdoor recreational amenities, such as golf courses, basketball courts, soccer fields, and playgrounds with limited exceptions.
Effective Monday, April 19, 2021 at 12:01am:
10) Limiting the capacity of weddings, funerals, and religious services, rites or ceremonies to 10 people indoors or outdoors. Social gatherings associated with these services are prohibited, except for with members of the same household or one other person from outside that household who lives alone. Drive-in services will be permitted.
REMINDER: The Stay-at-Home order currently in effect requires everyone to remain at home except for specified purposes, such as going to the grocery store or pharmacy, accessing health care services (including getting vaccinated), for outdoor exercise, or for work that cannot be done remotely.
Provincewide Emergency Break
Added Apr. 1, 2021
The Ontario Provincial Government has just announced changes to the present Grey-Lockdown for Toronto and is now including the entire province of Ontario. This announcement effectively reverses previous announcements about personal care services, outdoor fitness facilities and outdoor dining in Toronto. The provincewide emergency brake will be effective Saturday, April 3, 2021, at 12:01 a.m. and the government intends to keep this in place for at least four weeks.
1) Prohibiting personal care services.
2) Prohibiting indoor and outdoor dining. Restaurants, bars and other food or drink establishments will be permitted to operate by take-out, drive-through, and delivery only.
3) Prohibiting the use of facilities for indoor or outdoor sports and recreational fitness (e.g., gyms) with very limited exceptions.
4) Restricting in-person shopping in all retail settings, including a 50 per cent capacity limit for supermarkets, grocery stores, convenience stores, indoor farmers’ markets, other stores that primarily sell food and pharmacies, and 25 per cent for all other retail including big box stores, along with other public health and workplace safety measures.
5) Prohibiting indoor organized public events and social gatherings and limiting the capacity for outdoor organized public events or social gatherings to a 5-person maximum, except for gatherings with members of the same household (the people you live with) or gatherings of members of one household and one other person from another household who lives alone.
Outdoor Fitness & Salons
Added Apr. 1, 2021
UPDATE: This has effectively been reversed as Ontario enters a province wide lockdown. Please see above or click here to read the full press release.
Late March 23rd the Government announced that changes were coming for those in Grey-Lockdown in regards to outdoor fitness classes and some personal care services.
Effective Monday, March 29, 2021 at 12:01 a.m., permitting outdoor fitness classes, outdoor training for team and individual sports and outdoor personal training, subject to public health and workplace safety measures, including, but not limited to: a maximum of 10 patrons, every person maintaining a physical distance of at least three metres from another person, requiring a reservation and active patron screening.
Effective Monday, April 12, 2021 at 12:01 a.m., personal care service settings including but not limited to barber shops, hair and nail salons, and body art establishments, will be permitted to operate at 25 percent capacity or five patrons (whichever is less) subject to physical distancing, including by appointment only, and other public health and workplace safety measures.
Please view the regulations for full details and note that recently John Tory, Mayor of the City of Toronto said this may be reversed if cases of Covid-19 continue to climb.
Know someone 70+?
Added Apr. 1, 2021
Now is the time for people aged 70 and older to arrange for a COVID-19 vaccination. The City is urging Torontonians to help and encourage their eligible friends, family and neighbours to book an appointment.
Anyone who is able can help the eligible seniors in their life by letting them know they can book vaccination appointments, helping them access the online booking system on www.toronto.ca/covid-19 or the Provincial Vaccine Information Line at 1-888-999-6488 (TTY 1-866-797-0007) and driving, accompanying or arranging transportation to their appointment.
When attending an appointment, eligible seniors can bring someone to assist them – whether with transportation, mobility, translation or any other need. The person attending to help the eligible individual will be screened for symptoms upon arrival. Multi-language resources on the COVID-19 vaccine are available on the City of Toronto website.https://www.toronto.
Doubling of Ontario Small Business Support Grant
Added Apr. 1, 2021
Confirmed eligible recipients of the Ontario Small Business Support Grant will automatically receive a second payment equal to the amount of their first payment, for minimum total support of $20,000 up to a maximum of $40,000.
No timeline for the second deposit has been announced yet, and in fact the government is still helping people who have not received the first one.
Please click here to read the full press release for more details.
UPDATED & NEW: How to Report A Crime
Added Apr. 1, 2021
The Community Police Liaison Committee (CPLC) and other local organizations recently updated the How To Report A Crime infographic.
Your neighbours, local businesses and Toronto Police need your help. If you see something, say something, using this handy How To Report Crime graphic. The easiest way to advocate for more police in our area is to show TPS where their services are needed, by filing reports, so resources can be allocated better.
Download, print and post this handy How To Report A Crime graphic next to your phone or computer. To download the graphic here please visit: https://oldtowntoronto.
Many reports can now be done quickly online, 24 hours a day at https://www.torontopolice.on.
Here you can report issues such as:
-Damage to property/vehicle under $5000
-Theft or fraud under $5000
-Theft from vehicle under $5000
-Neighbourhood driving complaint
Grey Zone Update Allowing Patios To Operate
Added Mar. 24, 2021
On Friday March 19th the Ontario government announced changes to the Grey-Lockdown. Below is an update shared with us by TABIA (Toronto Association of Business Improvement Areas) which should help restaurants and retailers understand what is expected of them, their clients and their staff at this time. Please take a look now and ensure you are following all directions.
Please note all personal care services remain closed at this time.
While indoor dining is prohibited for areas in the Grey-Lockdown level of the Framework, outdoor dining is permitted for Grey-Lockdown regions (including Toronto), subject to physical distancing rules and several other public health and workplace safety measures.
- Limiting tables to members of the same household with exemptions for patrons who live alone and caregivers
- A sign posted by the establishment in a location visible to the public that states the maximum capacity (number of patrons) they are permitted to operate under
- Require patrons to be seated; 2 metres minimum or impermeable barrier required between tables
- Limit of 4 people may be seated together
- Require contact information for all seated patrons
- Face coverings required except when eating or drinking only
- Establishments must be closed from 10 pm to 5 am
- Liquor sold or served only between 9 am to 9 pm
- No consumption of liquor permitted between 10 pm to 9 am
- Dancing, singing, and the live performance of music is prohibited
- Limit the volume of music to be low enough that a normal conversation is possible
- A safety plan is required to be prepared and made available upon request
Food Establishments: You may take advantage of the following methods without CaféTO registration:
- Patios on private property
- Small frontage cafes. (Read page 10 of the CafeTO guidebook to understand what that is.)
Read more about these options here.
The rules for retail remain the same:
- 50% capacity limit for supermarkets, convenience stores, pharmacies, and other stores that primarily sell groceries continues
- 25% capacity limit for all other retail stores, including big box stores, liquor stores, hardware stores, and garden centres
- Curbside pick-up and delivery permitted
- Stores must post capacity limits publicly (at any entrances customers and staff may use)
- Stores must have passive screening for patrons. This can be done by posting this screening poster at your store’s entrance
- Use this screening poster for your staff
- Individuals must continue to practice physical distancing and wear a mask
Provincial Colour Levels: COVID-19 response framework
Added Mar. 11, 2021
As we mentioned in our email to members earlier this week, Toronto has moved into the Grey Lockdown level in the Province of Ontario’s COVID-19 response framework: keeping Ontario safe and open program. At this time we wanted to remind you what each colour means and provide you with the link to read about them all in full (click here for that link now) as it is vital that businesses understand and operate within these guidelines as we progress. Below is a quick recap of each.
Grey – Lockdown (maximum measures): Implement widescale measures and restrictions, including closures, to halt or interrupt transmission. Consider declaration of emergency. Click here to read full Grey details.
Red – Control (stringent measures): Implement broader-scale measures and restrictions, across multiple sectors, to control transmission. Restrictions are the most severe available before widescale business or organizational closure. Click here to read full Red details.
Orange – Restrict (Intermediate measures): Implement enhanced measures, restrictions and enforcement avoiding any closures. Click here to read full Orange details.
Yellow – Protect (strengthened measures): Enhanced targeted enforcement, fines and enhanced education to limit further transmission. Apply public health measures in high risk settings. Click here to read full Yellow details.
Green – Prevent (standard measures): Focus on education and awareness of public health and workplace safety measures in place. Restrictions reflect broadest allowance of activities in Stage 3 absent a widely available vaccine or treatment. Highest risk settings remain closed. Click here to read full Green details.
Insurance Location Help For Hospitality Industry
Added Mar. 11, 2021
Insurance Bureau of Canada (IBC) has launched a new Business Insurance Action Team (BIAT) to support small businesses in Ontario’s hospitality sector that are having difficulty finding insurance as a result of the pandemic.
How does BIAT work? BIAT will help to find viable insurance solutions for as many small restaurants, bars, pubs and banquet halls in Ontario as possible. BIAT consists of three steps:
1: Working with their insurance representative – e.g., an insurance broker, agent or managing general agent (MGA) – a business owner that is unable to find insurance submits an application to BIAT. (Don’t currently have an insurance broker? Click here for resources to help you find a broker within your region.)
2: A risk manager determines if the application meets the eligibility requirements. If it does, the risk manager assesses the applicant’s risk profile and makes risk control and loss-prevention recommendations to improve the insurability of the applicant’s business. The applicant, through their insurance representative, must commit to undertake the risk control and loss-prevention recommendations within an agreed upon time period.
3: The applicant’s insurance representative subsequently works with a BIAT insurer to secure insurance coverage for the applicant. An applicant is not obligated to accept coverage from BIAT, and there is no guarantee that all businesses can obtain coverage.
It is the industry’s priority to ensure consumers can find coverage and preferably without the involvement of BIAT. BIAT coverage will not be as comprehensive as the coverage found through the regular insurance market.
Shelter at 45 The Esplanade – Info & Newsletter
Added Mar. 11, 2021
A few of our members have reached out about the new shelter at 45 The Esplanade. We wanted to take this opportunity to share with you what we have shared with them on this topic. (Be sure to also see the post below about who to call and when, when you observe an issue.)
1) We ARE disappointed that this area of downtown takes on a disproportionate responsibility for the City’s social obligations. What we have always advocated FOR is a transition in policy from temporary shelters to permanent housing. In many ways the city is presenting this program at 45 The Esplanade as a piece of a strategy that addresses this desire, with supports on site to help transition it’s residents into permanent housing. If this strategy is successful the city can increase the long-term usability and security of our neighbourhood public spaces by removing unwanted uses (tents, etc.) leaving our parks, boulevards, and plazas more welcoming to all.
2) The BIA was not consulted prior to the placement of this shelter at 45 The Esplanade, nor the shelter at 56 Yonge Street. We will be very active in ensuring that any negative side-effects of the shelter at 45 The Esplanade are identified by the community liaison committee. You can click here to read a recent Community Bulletin from 45 The Esplanade from the shelter’s operators for more information, including contact info.
3) The original shelter on 98 The Esplanade will be closed and their residents will be moved to the new shelter.
4) The new shelter at 45 The Esplanade differs from the old one at 98 The Esplanade as it is not a drop in centre, and has numerous supports for its clients such as job and housing placements, programs for mental illness and drug addiction, and most importantly a more robust security detail with patrolling security details.
5) We have been advocating for neighbourhood community Toronto Police officers for a long time now and recently learned that two new officers have been assigned to a newly identified neighbourhood, Queen to the waterfront and the width of TPS 51Division. The Neighbourhood Officer program has advantages as these officers cover a smaller area than regular officers and therefore get to know the area better.
6) Safety and security is not an issue unique to our area, but rather has crossed into many, if not all, neighbourhoods across our city. In that respect we have ongoing discussions with our councillor, the mayor’s office, the police, and the downtown core BIAs to investigate solutions together to address the issues.
7) We are also asking for help from our residents and businesses as well to be proactive as possible.
- Ensure your outdoor and indoor lighting when you are closed are functioning properly.
- Check your security camera connection and ensure there are no issues.
- If you have not already, familiarize yourself with the online reporting tool with Toronto Police Services to be used for non emergency items (https://www.torontopolice.on.
ca/core/.) As this process unfolds if there are issues, it is crucial that you and your neighbours report every instance of crime, no matter how small or frequent it is. The more reports in the system the better. It will help police allocate resources to the right area AND illustrates to them and city council when reviewed what sort of impact has been experienced.
- You may also reach out to our councillor in the event of any concerns (Councillor Wong-Tam firstname.lastname@example.org ) so that she understands the breadth of any issues. Please note, before reaching out to the councillor ensure you have reported any criminal issues to Toronto Police using the link above and always call 911 in case of an emergency
Shelter at 45 The Esplanade – Who to call
Added Mar. 11, 2021
A number of inquiries have been made to the shelter at 45 The Esplanade regarding neighbourhood situations, and who to call and when. You are encouraged to click here now to download a PDF version of the above contact chart. Take time to print, read and post this chart near your phone or computer.
Facade & Patio Grant
Added Mar. 04, 2021
The City of Toronto’s BIA Office is now accepting grant applications for the Industrial facade and Property Program and patios until May 06, 2021. This grant provides funding to commercial and industrial property owners to redesign, renovate or restore commercial or industrial building façades. Eligible improvements include, but are not limited to: brick cleaning, restoration, wheelchair accessibility, doors, signage, windows, lighting and masonry.
Half of the cost of eligible improvements is covered and will be based on the lowest contractor estimate submitted with the application. The minimum funding is $2,500 for $5,000 worth of improvements, with a maximum of $12,500 for $25,000 worth of improvements. Bonus funding up to $2,500 is available for $5,000 worth of accessibility improvements which meet AODA design standards.
Patios – Please note, this grant is also applicable for some patios. Eligible patios/improvements are permanent patio improvements on private property, provided they are visible from the street. (Rear patios or temporary CafeTO patio would not be eligible.)
Questions? All questions regarding the Façade Improvement Grant should be directed to Michael.Saunders@toronto.ca at the City of Toronto’s BIA office.
Apply – Businesses can learn more and apply here. Please review all details BEFORE commencing any improvements.
Letter to Premier and Mayor regarding funding/grant amounts.
Added Mar. 04, 2021
TABIA (Toronto Association of Business Improvement Areas) met virtually with a group of Toronto BIAs, including the St Lawrence Market Neighbourhood BIA in Old Town Toronto, once the Stay-At-Home orders were extended for Toronto. The group discussed how additional supports were needed for our local businesses and pointed out that running a business in Toronto is much more expensive than other parts of the province, yet grants and other funding offered were similar for all. With this in mind, TABIA wrote and delivered the above letter to Premier Doug Ford, copying Mayor John Tory. Please see the full letter above or click here to download a PDF.
Construction Notice: Wellington/Church Streets
Added Mar. 4, 2021
The City of Toronto and Toronto Transit Commission are renewing aging streetcar tracks on Wellington Street from Yonge Street to Church Street. Track renewal will also be undertaken on Church Street south of King Street E to Wellington Street. In addition to the TTC track work this project will include streetscape improvements at the intersection of Wellington Street and Church Street.
The project is broken down into 6 Phases with dates included on the notice.
Proposed changes to The Esplanade & Mill Street
Added Mar. 4, 2021
As covered in blogTO, and explained in this video, the City of Toronto has proposed changes to how we all use The Esplanade and Mill Street in order to improve safety. The proposed changes would require area residents, businesses and visitors to adapt to how we use these streets.
If you missed participating in any of the public and or stakeholder meetings you can click here to review the slide deck from the City of Toronto outlining the plans, reasoning and more.
To add your comments please be sure to complete the City of Toronto feedback form no later than March 16th, 2021.
Community Engagement: Shelters
Added Mar. 4, 2021
The City is currently undertaking a third-party review of its community engagement process for new shelter and other services for people experiencing homelessness. This review will identify what currently works well and what can be improved.
There are two ways you can provide input into the Community Engagement Review:
1. Participate in an anonymous online survey
2. Participate in a virtual focus group
If you are interested in either of these opportunities, please visit the Welcoming New Shelters web page for more information and instructions on how to participate.
If you have any questions about the Community Engagement Review or how to participate, please contact Amber Krogel, one of the consultants supporting the Community Engagement Review, at email@example.com.
Monthly Digital Main Street Webinars
Added Mar. 4, 2021
Last month we offered two free online workshops with Digital Main Street. These were small intimate workshops just for our local business owners/operators/staff. DMS also offers their own FREE monthly workshops. Read the description of each below and visit the included links to learn more and choose an upcoming date to attend by clicking register. Feel free to forward this to any other businesses you know who might be interested.
Web Presence 101: Your customers are on the web. Having a strategy for your online presence allows you to market your small business online so customers can easily find you. In this workshop hosted by the Toronto Digital Service Squad we’ll discuss the importance of getting your business online and where to start with developing your online presence.
Find out what you will learn and pick a date to sign up for by visiting the link below.
Social Media for Your Business: Social media is an invaluable tool for today’s business, whether you are just starting out or have been established for years. Not understanding how to use social media effectively can leave you overwhelmed and ultimately hurt your bottom line as your potential customers can easily find your competitors. This workshop hosted by the Toronto Digital Service Squad will leave you with a better understanding of how to leverage the power of social media to grow your online community, drive sales and reduce marketing costs.
Find out what you will learn and pick a date to sign up for by visiting the link below.
eCommerce 101: What, Why, and How: More consumers than ever before are turning to online shopping for greater convenience, safety, and variety. In this webinar, the Toronto Digital Service Squad will teach you the basic steps to setting up an online store. We will cover everything from what you need to prepare before launching a store, to choosing an e-commerce platform, to providing excellent customer service online. You’ll finish this session feeling excited about how e-commerce can help you reach new customers and expand into different markets.
Find out what you will learn and pick a date to sign up for by visiting the link below.
CafeTO Registration & FAQ
Updated Mar. 3, 2021
Added Feb. 26, 2021
CafeTO registration is now open with the City of Toronto at www.toronto.ca/cafeTO. (Please review the guidebook linked on the CafeTO page and here before applying.) Please also see our FAQ below before you register. If you were part of the program last year the City of Toronto likely already emailed you a reminder to apply. Round #1 of applications are due no later than March 26th. Please see FAQ below for more details.
Below we try to answer questions you likely already have.
If I applied last year do I have to apply again this year?
What is the deadline to apply?
Old Town Toronto businesses are strongly urged to apply during Round #1 of the application process (February 26th to March 26th), especially if they are applying for a curb lane patio. Only those who apply by March 26th will have their curb lane patios installed by the May long weekend.
Round #2 applications will begin being accepted March 27th and will be accepted for approx one month.
Where do I apply?
The application and guide will be live starting February 26 at www.toronto.ca/cafeTO.
Is the guidebook the same as last year?
NO – The CaféTO guidebook has been updated. You are strongly advised to review it in detail BEFORE applying. The guidebook will be available on Friday on the CafeTO website.
What insurance do I need?
You will be required to submit a complete Certificate of Insurance. Comprehensive Liability Coverage of at least $1,000,000 is required. A blank copy of the CaféTO Certificate of Insurance PDF is available for download from the insurance tab at www.toronto.ca/cafeTO.
Who needs to know I am applying?
Along with applying directly to CafeTO, please advise the BIA of your intent to apply by emailing firstname.lastname@example.org.
What will I need to apply?
1) City of Toronto Eating Establishment Licence Number – starts with B71.
2) Completed Certificate of Insurance with $1,000,000 coverage – liability only.
3) City of Toronto Café Permit Number (only needed from existing cafés/patios) – starts with R57.
4) A Letter of Permission from an adjacent tenant and/or property owner, (only if you would like to expand your sidewalk cafe, not curb lane cafe, in front of an adjacent property.)
5) There will be additional requirements for applicants looking to install temporary platforms/decks in the curb lane. To start the process of applying for a road deck you will need to provide two clear photos showing where the deck will go. Once CafeTO advises you that the area is usable, they will then explain what further documentation you will be required to provide in order to attain a building permit. This will include plans, and stamped design drawings. You are advised to not go out and pay for these until it is determined if your curb lane even qualifies for a deck. Read more about decks below.
Please refer to the guide book / application for any other application needs.
If I don’t have everything needed to apply, should I start the application now and update my application later?
NO – Whether you apply on the first day the application portal opens or wait until the last day of the first round (March 26th) does not matter. Instead, focus on ensuring you have the required documents, insurance etc and apply as soon as you have it all. This will help cut down on back and forth for you and the CafeTO team and will help eliminate the potential of confusion. If you have questions or need clarification as you gather things, feel free to email CafeTO using the email below.
What if I just want to install a fence, but no deck?
Good news, unlike the additional building permit you would need for a deck, fencing can be installed as long as it meets the dimensions outlined in the guidebook. Please refer to the guidebook for exact dimensions and placement direction before designing or purchasing fencing.
How will space be divided if there is more than one restaurant in a CafeTO curb lane enclosure?
When it comes to dividing up the curb lane CafeTO patio among multiple restaurants, the city will direct this public right of way space to be divided evenly. The roadway in front of your business is city property. Please understand that in some cases a businesses’ curb lane CafeTO patio section may not be directly in front of their property’s frontage. This is to ensure each business gets as equal of an area as possible. Businesses should prepare for this and are expected to act neighbourly. Businesses are allowed to share their space with each other based on their operating hours and other factors if both parties agree.
What should I make note of regarding decks?
1) If you plan to apply for a deck, you are urged to ensure you apply in the first round of CafeTO applications to avoid delays.
2) Ensure CafeTO green lights you having a deck at all BEFORE you invest in engineering drawings, as these can be costly.
3) If your deck is not approved in advance of the curb lane being closed, you must wait to build your deck, however, you can operate directly on the road surface within the enclosure.
4) If you are approved for a deck before the road closure is installed you cannot begin building your deck on the road until the curb lane is closed properly, (as this would be extremely dangerous.)
5) If your deck is in the way of the City and its contractors if road or utility maintenance is required you will be required to remove the deck at your own expense.
What if I want to expand a patio on private property, not on the sidewalk or road?
Good news, the updated guidebook will speak to this.
What hours can I operate my CafeTO patio?
Operating hours are dependent on what colour coded level we are in with the province as each colour coded level outlines the hours of operation allowed for businesses.
Can I install a tent or roof on my patio if I take it down at night?
NO – Structures will not be allowed on curb lane or CafeTO sidewalk patios.
What is the difference between Curb Lane, Frontage and Curbside patios?
The guide book will speak to this, but essentially:
- Curb Lane = On the road in the first lane of traffic, with a set back from the second lane for bikes to get by.
- Frontage = Literally against the frontage of your building.
- Curbside = On the sidewalk next to the road’s curb. (Note this is the least likely to be permitted and has the most obstacles with many utilities present.)Please see the guidebook for the best explanation and example images.
Contact / Questions
If you have any questions about the CaféTO program after reviewing the guidebook, application and the website linked above, please contact the project team directly at email@example.com and copy firstname.lastname@example.org.
How you can accommodate the unique needs of those vulnerable to Covid-19
Added Feb. 19, 2021
In a letter to BIAs and our local businesses, the City of Toronto and its reps are asking businesses to implement programs to help Toronto’s most vulnerable populations cope with the COVID-19 pandemic.
Please take some time to consider how your business might serve or accommodate the unique needs of populations more vulnerable to COVID-19. Some examples are given below. You should think about how your business operates and what might be appropriate for your workplace. If your business is currently closed then these should be considered as part of your plan for reopening.
Examples of ways to help vulnerable populations include:
1) Implementing early shopping hours for seniors or other people more at risk of severe disease outcomes, so that they can shop with fewer people around. Alternatively, implementing personal or virtual shopping hours by appointment,
rather than dedicating specific hours to specific groups.
2) Implementing online ordering and local home delivery, or group delivery to
congregate settings such as care homes and apartment blocks.
3) Clustering frequently-required items close to the store entrance/exit so that
people with limited mobility can spend less time gathering things.
4) Permitting access to non-public washrooms for people with mobility needs.
5) Reviewing building access and navigation options for people with mobility needs.
6) Prioritizing serving the needs of the local community, given that vulnerable
populations are less likely to travel by car or have access to technology.
7) Working with designers to ensure that products and services are designed for inclusion and to meet the actual needs of vulnerable populations. The Design Industry Advisory Committee (DIAC) has a call for proposals on this.
8) Thinking about how to help connect vulnerable people to their communities,
through technology or joint programs. This also includes access to technology
and online/digital services.
9) Adding or altering street furniture so that people who need to rest frequently, especially when waiting outside a store, can distance while doing so.
10) Being available to discuss an individual’s needs, and flexible to alter working practices to accommodate those needs.
You can also help vulnerable populations indirectly by:
A) Being flexible with employees’ work hours and arrangements, particularly if they are required to care for family members or use transit.
B) Ensuring that staff are able to take paid time off if they are sick, or if they are required to self-isolate.
Thank you for considering! You can read the full letter by clicking here.
Grey Lockdown Preparation for Retailers
Added Feb. 11, 2021
Updated Feb 19, 2021
Toronto will continue with the Stay-at-Home orders at least until
Mon. Feb. 22, 2021, (with an extension always being possible) before moving to Grey-Lockdown. UDATE: Toronto will now be in Stay-at-Home orders at least until Monday March 8th, 2021. Click here for official press release from the government of Ontario.
For those who will be allowed to open when we do enter Grey-Lockdown, it is important to understand what and how you can open and the actions you will need to take.
While gyms, personal services, restaurants etc. will not see changes, there will be changes to retail, allowing them to open with restrictions and strict actions to be followed. Businesses not opening during Grey-Lockdown are still encouraged to review the below to help them understand what types of actions they too may need to take when they are eventually allowed to open.
(Note the earliest expected date Toronto will move into Grey-Lockdown Level is Monday March 8th, 2021. Please wait for official announcements from local government.)
In person shopping permitted for retail sales, with capacity limits:
- 50% capacity limit for supermarkets and other stores that primarily sell groceries, convenience stores, and pharmacies continues.
- 25% capacity limit for all other stores that engage in retail sales to the public, including, big box stores.
- Curbside pick-up and delivery permitted.
Store capacity limit to be posted publicly. (Post this on any entrances customers and staff may use.)
Signage/forms/actions businesses and organizations to use in conjunction with all other health recommendations:
- Post signs at all entrances informing the public on how to screen themselves for COVID-19 before entering.
Click here for signage on how to screen yourself.
- Actively screen every person who works at the business or organization before they enter the premises.
Click here for staff screening sheet from the City of Toronto and prepare to do this every shift.
- Actively screen patrons entering indoor malls
- Require individuals to maintain at least two metres of physical distance and wear a face covering
Click here for a mandatory mask poster from the City of Toronto.
Click here for 2m distance poster from the City of Toronto.
Checklist: What to do if an employee tests positive for COVID-19
Added Jan. 29, 2021
The City has put together a COVID-19 guide for businesses and a checklist to guide employers in reporting workplace outbreaks of COVID-19. Please print, review and have ready the checklist so you do not have to search for it should you ever need it.
As per the Letter of Instruction from Toronto’s Medical Officer of Health, employers must immediately notify Toronto Public Health at 416-338-7600 as soon as they become aware of two or more people who test positive for COVID-19 within a 14-day interval in connection with their workplace premises.
De-escalation Training Sessions – Claim your spot now!
Added Jan. 29, 2021
De-escalation Training Sessions for street level businesses will be held again between February and March, sponsored by the Toronto BIA Office and co-facilitated by the Downtown Yonge BIA staff and Rebecca Higgins, a mental health consultant.
During these challenging times, stress levels are higher for everyone. In these webinars, we’ll explore using supportive communication and de-escalation skills in the era of COVID-19 as well as with individuals who may be street-involved or displaying agitated behaviours. Sign up for a webinar today!
These sessions are a continuation of the ones held in the fall, which had over 250 attendees from 46 different BIAs. Almost all of the attendees were managers or staff who interact with customers and the general public continuously who had experienced difficult situations and were looking to improve their skills and understanding.
Added Jan. 21, 2021
As you know, UberEats and many other companies normally charge restaurants up to 30% for food delivery. Not-UberEats.com understands that when customers order from local restaurants directly vs through an app they are putting more money into the local economy during this critical time.
If you offer your own delivery service, ie not just on UberEats, DoorDash, Skip the dishes etc, but through your own delivery team, then please list your business for free.
Grant – The New Ontario Small Business Support Grant
Updated Jan. 14, 2021
The Ontario government is announcing the new Ontario Small Business Support Grant, which will provide a minimum of $10,000 and up to $20,000 to eligible small business owners.
Small businesses required to close or restrict services under the Provincewide Shutdown will be able to apply for this one-time grant. Each small business will be able to use the support in whatever way makes the most sense for their individual business.
Eligible small businesses include those that:
- Are required to close or significantly restrict services subject to the Provincewide Shutdown effective 12:01 a.m. on December 26, 2020;
- Have less than 100 employees at the enterprise level; and
- Have experienced a minimum of 20 per cent revenue decline in April 2020 compared to April 2019.
Application Link: https://www.app.grants.gov.on.ca/msrf/#/
Application Guide: https://www.app.grants.gov.on.ca/msrf/assets/guide.pdf
More information: available here.
Grant – Ontario Main Street Recovery Grant (for PPE)
Updated Jan. 14, 2021
This grant provides a one-time reimbursement of up to $1,000 for PPE costs for eligible small businesses with two to nine employees, in the retail, food and accommodation sectors, and other service sectors like repair and maintenance, personal and laundry services, to help them cover PPE costs.
Grant – Ontario Energy & Property Tax Rebates
Updated Jan. 14, 2021
Businesses that were required to shut down or significantly restrict services due to provincial public health measures (in areas with modified Stage 2 restrictions or categorized as control/red or lockdown/grey) can apply for rebates, provided in the form of grants, to cover municipal/education property taxes and energy costs (electricity/natural gas/propane/home heating oil).
Grant – Ontario’s COVID-19 Energy Assistance Program
Updated Jan. 14, 2021
A one time, on-bill credit to eligible small business and registered charity customers to help them catch up on their energy bills and resume regular payments. Small business and registered charity customers may be eligible for up to $850 in support towards their electricity bill if they primarily use electricity for heating, or up to $425 otherwise. Small business and registered charity customers could also be eligible for up to $425 in support towards their natural gas bill.
Grant – Ontario’s Digital Main Street Grant
Updated Jan. 14, 2021
This grant is for Digital Transformation training and guidance and provides the opportunity for main street businesses to apply for a grant of up to $2,500 to help their business launch and expand online, supporting small business e-commerce growth.
If you do decide to apply for the grant, here are a few things it could go towards:
-Hiring a consultant/agency/person to execute Digital Marketing initiatives
-Redesign, Improvement of existing website
-Development of new website
-Graphic design software
-Productivity Software (LastPass, Hootsuite, Dropbox, etc.)
-Social Media Software (Hootsuite, Buffer, etc.)
-Other software as evidenced in the DTP
Our local Digital Service Squad (DSS) member is Chelsea Armstrong. Chelsea’s primary role is to help you on-board to the Digital Main Street platform and assess your digital needs. She can then help you gain a basic web presence or enhance your existing web presence by helping you activate easy-to-use tools such as Google My Business, social media, or setting-up a free trial of an e-commerce shop (through Shopify). For assistance with any of this, please reach out to Chelsea ASAP via email at email@example.com.
Grant – Ontario’s Starter Company Plus Program
Updated Jan. 14, 2021
This program provides funding up to $5,000, one-on-one advice from a Small Business Advisor and 6 biweekly coaching sessions for businesses in their first 5 years in business. The program is accessed through the province’s 47 Small Business COVID-19 Recovery Network locations.
Provincial State of Emergency Declared: What you need to know
Added Jan. 12, 2021
The Ontario Government has just announced a second Provincial Emergency. They are issuing stay-at-home orders and will be introducing enhanced enforcement measures to reduce mobility.
Below you will find highlights on:
1) Additional Health Measures (includes changes for businesses.)
2) Stay-At-Home Orders (includes work from home direction.)
3) New Enforcement Measures
4) Paid Sick Leave
1) Additional Health Measures: The following additional public health measures are being put in place:
- All non-essential retail stores, including hardware stores, alcohol retailers, and those offering curbside pickup or delivery, must open no earlier than 7 a.m. and close no later than 8 p.m. The restricted hours of operation do not apply to stores that primarily sell food, pharmacies, gas stations, convenience stores, and restaurants for takeout or delivery.
- Non-essential construction is further restricted, including below-grade construction, exempting survey.
- Outdoor organized public gatherings and social gatherings are further restricted to a limit of five people with limited exceptions. This is consistent with the rules during the lockdown during the first wave of COVID-19 in spring 2020 and will allow individuals and families to enjoy time outdoors safely.
- Individuals are required to wear a mask or face covering in the indoor areas of businesses or organizations that are open. Wearing a mask or face covering is now recommended outdoors when you can’t physically distance more than two metres.
These measures will come into effect between Tuesday January 12, 2021 and Thursday, January 14, 2021.
For more details, click here to read the full press release.
2) Stay-At-Home Orders: Effective Thursday, January 14, 2021at 12:01 a.m., the government is issuing a stay-at-home order requiring everyone to remain at home with exceptions for essential purposes, such as going to the grocery store or pharmacy, accessing health care services, for exercise or for essential work. This order and other new and existing public health restrictions are aimed at limiting people’s mobility and reducing the number of daily contacts with those outside an immediate household. In addition to limiting outings to essential trips, all businesses must ensure that any employee who can work from home, does work from home.
For more details, click here to read the full press release.
3) New Enforcement Measures: Under the declaration of a provincial emergency, the province will provide authority to all enforcement and provincial offences officers, including the Ontario Provincial Police, local police forces, bylaw officers, and provincial workplace inspectors to issue tickets to individuals who do not comply with the stay-at-home-order, or those not wearing a mask or face covering indoors as well as retail operators and companies who do not enforce. Those who decide not to abide by orders will be subject to set fines and/or prosecution under both the Reopening Ontario (A Flexible Response to COVID-19) Act, (ROA) and EMCPA.
In addition, all enforcement personnel will have the authority to temporarily close a premise and disperse individuals who are in contravention of an order and will be able to disperse people who are gathering, regardless of whether a premise has been closed or remains open such as a park or house.
For more details, click here to read the full press release.
4) Paid Sick Leave: In the unfortunate event that an employee becomes infected with COVID-19, they may be entitled to federally funded paid sick leave of up to $500 a week for two weeks. Workers can also access Canada’s Recovery Caregiver Benefit of up to $500 per week for up to 26 weeks if they are unable to work because they must care for their child under 12 years old or a family member who needs supervised care.
For more details, click here to read the full press release.
9 newly announced City of Toronto requirements of businesses regarding Covid-19
Added Jan. 6, 2021
Dr. Eileen de Villa has written a letter to all persons responsible for a business or organization in the City of Toronto, outlining the 9 items to be implemented immediately:
1) Immediately notify Toronto Public Health at 416-338-7600 as soon as you become aware of two or more people who test positive for COVID-19 within a 14-day interval in connection with your workplace premises.
2) If two or more people test positive for COVID-19 within a 14-day interval in connection with your workplace premises, employers must:
-2a. Provide contact information for a designated contact person at the workplace premise and ensure that person is readily available to communicate with Toronto Public Health and implement any additional measures immediately as required by Toronto Public Health.
-2b. Ensure that accurate and updated contact information for all workers is available to be produced to Toronto Public Health within 24 hours of request in support of case management and contact tracing requirements for COVID19.
-2c. Notify the Ontario Ministry of Labour, Training, and Skills Development and/or other relevant government authorities. d. Cooperate with infection prevention and control personnel from Toronto Public Health including allowing entry into the workplace premise for inspection and to support enhanced infection prevention and control measures and recommendations.
3) Ensure hand sanitizer and hand-washing facilities are provided in work and rest areas. Hand sanitizer with 60-90% alcohol content is recommended.
4) Implement rigorous and frequent environmental cleaning in all high-touch areas and those areas accessible to the public, including washrooms, check-out counters, concession stands, and other high-touch surfaces, such as doorknobs, elevator buttons.
5) Conduct or have the property owner or landlord conduct a regular review of heating, ventilation, and air conditioning (HVAC) systems to ensure they are functioning well.
6) Minimize instances of more than one individual in a vehicle for driving associated with work. If unavoidable, ensure face coverings are worn in the vehicle (preferably medical masks) and drive with the windows open.
7) Ensure that physical distancing of workers takes place by at least two (2) metres throughout the workplace and during eating and rest periods (e.g., lunchrooms, change rooms, washrooms). Install one-way walkways to reduce close physical interactions.
8) Implement physical barriers, such as plexiglass, when physical distancing is not possible. Physical distancing is always preferable to the use of barriers.
9) In order to encourage forthright reporting of COVID-19 symptoms or contact among employees, ensure that all employees are aware of income replacement and workplace-related benefits they are entitled to if they have to isolate due to symptoms of COVID-19, being tested for COVID-19 or being a close contact of someone with COVID-19.
How and what the city will be reporting by sector in the City of Toronto
Added Jan. 6, 2021
Toronto Public Health (TPH) has launched new content on its monitoring dashboard to illustrate how the pandemic is affecting workplace settings.
As of Jan 7, 2021 all workplace outbreaks will be published weekly in the following categories:
- Bar, restaurant, nightclub and other entertainment venues
- Event venues, and religious facilities
- Non-institutional medical health services including doctor’s offices, physiotherapy clinics, dental settings and wellness clinics
- Personal service settings including hair salons, tattoo parlours, nail salons and spas
- Recreational fitness facilities, group fitness classes, team sports and related events
- Retail settings including grocery stores, pharmacies and malls
- Food processing plants
- Offices, warehouses, shipping and distribution, construction, and manufacturing settings
- Other workplaces and community settings not captured in these categories
Ontario caps food delivery fees
Added Dec. 24, 2020
The Supporting Local Restaurants Act, 2020 came into effect on December 19, at 12:01 a.m. Food delivery companies are now required to limit the rates they charge to 20% for each transaction — with no more than 15% for commission for food delivery services. The cap applies in areas where indoor dining is prohibited.
Ontario Announces Provincewide Shutdown to Stop Spread of COVID-19 and Save Lives
Added Dec. 24, 2020
The Provincewide Shutdown will go into effect as of Saturday, December 26, 2020, at 12:01 a.m.
Measures include, but are not limited to:
- Restricting indoor organized public events and social gatherings, except with members of the same household (the people you live with). Individuals who live alone may consider having exclusive close contact with one other household.
- Prohibiting in-person shopping in most retail settings – curbside pickup and delivery can continue. Discount and big box retailers selling groceries will be limited to 25 per cent capacity for in-store shopping. Supermarkets, grocery stores and similar stores that primarily sell food, as well as pharmacies, will continue to operate at 50 per cent capacity for in-store shopping.
- Restricting indoor access to shopping malls – patrons may only go to a designated indoor pickup area (by appointment only), essential retail stores that are permitted to be open (e.g. pharmacy, grocery store), or, subject to physical distancing and face covering requirements, to the food court for takeout purchases. Shopping malls may also establish outdoor designated pickup areas.
Prohibiting indoor and outdoor dining. Restaurants, bars and other food or drink establishments will be permitted to operate by take out, drive-through, and delivery only.
The impacts of these time-limited measures will be evaluated throughout the 14 days in Northern Ontario and 28 days in Southern Ontario to determine if it is safe to lift any restrictions or if they need to be extended.
Federal government announces wage subsidy rate increase to 75 per cen
Added Dec. 24, 2020
The Federal government announced last week that it has raised the maximum wage subsidy rate back to 75 per cent for the period beginning Sunday, December 20 until March 13, 2021 to help support businesses through the second wave of the COVID-19 pandemic. The wage subsidy is now more flexible, allowing employers to access the maximum subsidy rate based on a single month’s revenue decline instead of requiring them to demonstrate three months’ decline.
Ontario government extends regulatory amendments allowing businesses to place employees on job-protected leave during COVID-19
Added Dec. 24, 2020
The Government of Ontario announced that it is extending regulatory changes to the Employment Standards Act to help businesses avoid costly payouts and potential closures, while offering protection to workers laid off due to COVID-19. To help prevent temporary layoffs from becoming permanent, the regulatory changes include a job-protected leave for non-unionized employees that can be implemented any time their hours of work are temporarily reduced by their employer due to the pandemic.
Ontario Permanently Allowing Alcohol with Food Takeout and Delivery
Added Dec. 16, 2020
The province is now permanently allowing licensed restaurants and bars to include alcohol with food as part of a takeout or delivery order.
Additional permanent reforms for the hospitality sector will allow:
- alcohol service on docked boats by operators with a liquor sales licence;
- reduced minimum pricing of spirits consumed on-site, to align with the reduced pricing introduced for takeout and delivery orders;
- the length of time for temporary patio extensions to be set out by the Alcohol and Gaming Commission of Ontario (AGCO); and,
- for a requirement that ensures third parties delivering from licensed restaurants and bars have a delivery licence.
The requirements that apply to alcohol sales, service and delivery will continue to apply to boats with a liquor sales licence and liquor delivery services, including checking ID, Smart Serve training and not serving or selling to intoxicated people.
The province is also supporting businesses by:
- removing restrictive rules to allow for the delivery of alcoholic beverages in food boxes and meal kits;
- allowing eligible alcohol manufacturers to deliver their own products and charge a delivery fee;
- allowing restaurants and bars to offer mixed cocktails and growlers as part of a takeout or delivery order; and,
- permitting eligible manufacturers to sell spirits and 100 per cent Ontario wine at farmers markets.
Get Listed on Not Amazon
Added Dec. 14, 2020
Many small, local, independent businesses are looking for ways to stand out and be found this holiday season. This is harder and harder to do with the likes of Amazon and other online giants, (although have you checked out our resource page and the info we have there on Digital Main Street?)
If you are a small local business offering curbside pick up / delivery (or know of one), and are looking for an extra, free, listing to be featured in, check out https://not-amazon-toronto.
Face Masks and Coverings Offer Best Protection & How to Safely Wear a Mask
Added Dec. 14, 2020
The City of Toronto has published the above info graphics. Please review and share with your staff. You can download each to print:
Thank you for doing your part to slow the spread of COVID-19 and help protect our communities. For more tips on social distancing, please click here to download the city’s info sheet.
Use #SeeTorontoNow When Posting
Added Dec. 14, 2020
Destination Toronto has put out an ask for BIAs and their members (that’s you!) to use the hashtag #SeeTorontoNow in any future social media posts.
Destination Toronto uses a tool that scans social media channels for specific hashtags. When a local business or BIA adds the hashtag to their post, the tool will then automatically pick it up and amplify the post on Destination Toronto’s heavily followed social channels for the month of December. There is no cost to this, simply add the hashtag to any upcoming posts. This is a great way to amplify all shop local messaging.
Government expands CEBA (Canada Emergency Business Account) loans by $20,000
Added Dec. 14, 2020
Starting on Friday, December 4, 2020, eligible businesses facing financial hardship as a result of the COVID-19 pandemic are able to access a second CEBA loan of up to $20,000 – on top of the initial $40,000 that was available to small businesses.
Half of this additional financing, up to $10,000, will be forgivable if the loan is repaid by December 31, 2022.
This means the additional loan effectively increases CEBA loans from the existing $40,000 to $60,000 for eligible businesses, of which a total of $20,000 will be forgiven if the balance of the loan is repaid on time.
As announced in the Fall Economic Statement, the application deadline for CEBA has also been extended to March 31, 2021.
To apply, eligible businesses and not-for-profits need to contact the financial institution that provided their initial CEBA loan and provide the appropriate information and documentation. Click here for the full press release.
Cheat Sheet for Canada Emergency Rest Subsidy (CERS)
Added Dec. 3, 2020
Members of the Kensington Market BIA, who have gone through the CERS application process themselves, worked with their BIA to assemble a cheat sheet on applying for CERS, based on their personal experiences. Take a look to see if it may help you. You can access the sheet by clicking here. Thank you to the Kensington Market BIA for sharing this tool.
In addition TABIA, (Toronto Association of Business Improvement Areas) has also compiled an info sheet you can see by clicking here.
Canada Emergency Rent Subsidy (CERS)
Updated Dec 3, 2020
Added Nov. 23, 2020
Canadian businesses, non-profit organizations, or charities who have seen a drop in revenue due to the COVID-19 pandemic may be eligible for a subsidy to cover part of their commercial rent or property expenses, starting on September 27, 2020, until June 2021.
This subsidy will provide payments directly to qualifying renters and property owners, without requiring the participation of landlords.
If you are eligible for the base subsidy, you may also be eligible for lockdown support if your business location is significantly affected by a public health order for a week or more.
If you have questions about the Canada Emergency Rent Subsidy (CERS), there will be two sessions in English (Dec. 4th & Dec. 9th) as well as two sessions in French (Dec. 7th and Dec. 11th), all taking place from 1 – 2pm ET. Due to limited space, we recommend that you register as quickly as possible. Click here to REGISTER and learn more.
In addition to this, the CRA has launched CERS webpages, an online CERS calculator, and CERS infographics (Take a look at the new Canada Emergency Rent Subsidy, The Canada Emergency Rent Subsidy has got you covered, and We’re here to help) to assist organizations in preparing their applications.
Canada Emergency Wage Subsidy, Canada Emergency Rent Subsidy and Lockdown Support
Added Nov. 23, 2020
Above is a useful summary chart for Canada Emergency Wage Subsidy, Canada Emergency Rent Subsidy and Lockdown Support. To access the actual website and learn more, please click here.
Please be sure to take advantage of these programs.
Lockdown Support for Businesses Facing Significant Public Health Restrictions (under CERS)
Added Nov. 12, 2020
On October 9, the government proposed new targeted, direct supports for businesses, non-profits and charities facing ongoing economic challenges amidst the second wave of the COVID-19 pandemic. For organizations that are subject to a lockdown and must shut their doors or significantly limit their activities under a public health order issued under the laws of Canada, a province or territory (including orders made by a municipality or regional health authority under one of those laws), the government proposed a top-up under the new Canada Emergency Rent Subsidy to provide additional support while they face lockdowns.
UPDATE ON: Canada Emergency Wage Subsidy (CEWS) Extension
Added Nov. 12, 2020
The government is proposing to further extend the wage subsidy program until June 2021 and implement other enhancements to the program to better respond to the evolving economic and health situation. These proposed changes will make the program more flexible and more generous, and ensure that the program provides continued support to employers.
Details of the program until December 19, 2020 are provided here. The government will provide details for the upcoming periods in advance of the current terms’ expiry and will ensure the wage subsidy program continues to be responsive to the economic situation.
UPDATE ON: Canada Emergency Rent Subsidy (CERS)
Added Nov. 12, 2020
On October 9, the government proposed the new Canada Emergency Rent Subsidy to provide direct relief to businesses, non-profits, and charities that continue to be economically impacted by the COVID-19 pandemic. The new rent subsidy would be available retroactive to September 27, 2020, until June 2021.
The government is providing the proposed details for the first 12 weeks of the program, until December 19, 2020.
PATIO UPDATE: Important Steps To Keep Outdoor Dining Safer
& Extension of Winter Patio Program
1) Coverings (e.g. roof/tent) must have 2+ sides open to the outdoors.
2) Separate customers seated at different tables by at least 6 feet/2 metres.
3) Staff/customers must wear a mask inside (e.g. washrooms) & are recommended to wear one outside.
4) Enclosed dome coverings are not allowed while indoor dining is prohibited, (see item 1# above.)
5) Frequently clean & disinfect all potentially contaminated surfaces.
6) Post Coovid-19 screening sign & keep a log with staff / customer contact info.
Toronto City Council has approved the extension of the winter patio program for curbside (not curb lane) cafes and expanded private patios. The full press release can be found here.
More information, including new guidelines, will become available early November at www.toronto.ca/CafeTO.
Homelessness & Encampments – Take Action
Before the COVID-19 global pandemic, Toronto was already facing a homelessness crisis of massive proportion. During the pandemic, the crisis has become more visible and incredibly more acute.
Issues contributing to homelessness, mental health and addictions are all within the legislative jurisdiction of the Provincial and Federal Governments. Without the active participation from the other orders of government, Toronto will be unable to meet the demand for affordable and supportive housing, an overdose epidemic, mental health and public safety issues.
Take action by using the pre-populated email found on City of Toronto Councillor Wong-Tam’s website to help draw more attention to this issue. Simply click here and scroll down to the form.
Restaurants invited participate in ToGoToronto for FREE
ToGoToronto.com is up and running again to support the economic recovery of the restaurant community. The platform provides an easy way for Toronto residents to find restaurants that are open for safe takeout or delivery. Register for free to add your restaurant.
Learn more here: https://www.togotoronto.com/add-your-restaurant/
City of Toronto partnering with Ritual to launch Open For Business
The City of Toronto is extending its partnership with Ritual to launch Open For Business, a collaboration to help small businesses across Toronto increase online delivery sales.
As part of the initiative – which also includes food delivery service DoorDash – the digital ordering platform Ritual ONE is available to any Toronto business at no cost through the end of this year. In addition, Toronto businesses will receive two weeks of free delivery from DoorDash from October 26 to November 8.
Any business that completes one delivery order on Ritual ONE powered by DoorDash Drive by December 31 will also receive Ritual ONE for free through 2021.
Patio Heaters Fire Prevention
During the recent Fire Prevention Week, the Technical Standards & Safety Authority (TSSA), the Ontario Association of Fire Chiefs (OAFC) and the Canadian Propane Association partnered to educate the hospitality industry and the public about potential fire and carbon monoxide hazards associated with the improper use of patio heaters.
REMINDER: Keep these units locked up outside at night to avoid theft. See Safety Guide for rules, regulations and additional storage information.
$2000 in FREE LED Interior Lighting Upgrades
Don’t miss your chance to receive up to $2,000 in free LED interior lighting upgrades to your business.
LED lighting upgrades can save you up to 20% on your electricity costs.
Email or call Nick Brown, Energy Manager of the Toronto Association of Business Improvement Areas to be connected with a program representative who will schedule a free lighting assessment to determine what lighting upgrades you are eligible for.
Nick can be reached at firstname.lastname@example.org or (416) 886-1244.
Role of employer during a workplace COVID-19 outbreak
Are you ready for an outbreak? Here is what you need to do now and during an outbreak:
1) Develop a preparedness and response plan in the event someone becomes ill with symptoms of COVID-19.
2) Communicate with employees and business partners early and often to ensure accurate information is being shared.
3) Keep a list of the names and contact information of all participants at in-person meetings or events. Toronto Public Health will use this list to notify and provide instructions for close contacts to self-isolate or self-monitor for COVID-19 symptoms.
4) Any personal information that is collected for COVID-19 contract tracing can only be used for this purpose, unless an individual provides their consent. Records should only be kept for 30 days, and then shredded.
5) Contact Toronto Public Health at 416-338-7600 for guidance if you have been notified that an employee has tested positive and/or you have concerns that employees may have been exposed to a person with COVID-19 in the workplace.
6) Provide Toronto Public Health with contact information of exposed employees and customers to assist with contact tracing.
7) If a staff member, client or customer has tested positive for COVID-19, Toronto Public Health will interview the person to determine if he/she was contagious while on your premises. Consent is obtained from the employee before disclosing personal health information to the employer.
8) Clean and disinfect surfaces that may have been touched by the sick employee as soon as possible.
9) Additional public health advice in the event of an outbreak may include additional cleaning and disinfecting measures to reduce the risk of spread in the setting.
10) Follow public health guidance on additional preventive measures.
11) Support employees who need to be absent from work due to illness or being a close contact of a confirmed case of COVID-19.
12) Maintain confidentiality of employees’ personal health information.
13) Report to the Ministry of Labour, Training and Skills Development and Workplace Safety and Insurance Board (WSIB) if you have been advised that one of your employees has tested positive due to exposure at the workplace.
14) Encourage staff to download the COVID Alert app so they can be notified directly if they have been in close contact with someone who was contagious with COVID-19.
For more please visit: https://www.toronto.ca/home/covid-19/covid-19-reopening-recovery-rebuild/covid-19-reopening-guidelines-for-businesses-organizations/covid-19-guidance-employers-workplaces-businesses/
POSTER: Covid-19 Alert App to post
The City of Toronto is sharing the above poster and asking all businesses to consider posting in a highly visible area. You can download the poster by clicking here. Additional posters can be located by clicking here.
Toronto Hydro’s COVID-19 Energy Assistance Program for Small Businesses (CEAP-SB)
The Government of Ontario has introduced the COVID-19 Energy Assistance Program for Small Business (CEAP-SB) to support small business and registered charity customers struggling to pay their electricity bills as a result of the COVID-19 pandemic. CEAP-SB provides a one-time, on-bill credit to eligible customers in need of financial assistance during this time.
Digital Main Street has officially launched the Future Proof Program
We have told you before about the many resources Digital Main Street offers businesses. Today we are excited to share information on their new program, called Future Proof, which will help businesses adapt, change and grow, in a world impacted by Covid-19.
Future Proof is a program that assists businesses with identifying new markets, pivoting their business model, and developing and implementing a deep digital transformation plan.
The program is meant as a detailed deep dive to support businesses that require support in either transforming their business model or developing and implementing an advanced digital transformation plan.
There are 3 streams:
1) TRANSFORMATION TEAMS: The Business Transformation Teams will provide specialized and in-depth digital transformation services and support that help existing main street firms adapt to changes in their respective sector.
2) DIGITAL MAIN STREET LAB: The Digital Main Street Lab is focused on building collaborations between technology companies and communities to pilot innovations that encourage transformational change along main street for businesses.
3) COMMUNITY COLLABORATION PROJECTS: The Community Collaboration Projects will connect regional innovation centres and other community-based organizations in a series of conversations that will reveal common issues facing small and medium main street businesses and focus on developing workable solutions.
Learn more at https://digitalmainstreet.ca/futureproof/.
PPE discount for members via group buy
PPE (Personal Protective Equipment and supplies) have become staple items for running just about any business.
The Ontario Government and the City of Toronto have lists of potential suppliers you can check out, (see Toronto / Ontario Lists of PPE Suppliers heading below.) Plus now a local company by the name of Evrlinx is offering BIAs a discount on PPE.
Evrlinx helps businesses access better pricing through group buying. They gather orders from businesses, just like yours, and every two weeks place bulk orders with their suppliers at a discount, which they pass onto you. (You receive your order typically one to two weeks after you place it, depending on where Evrlinx is in their order cycle. Their internal order cycle resets every other Thursday.)
To learn more please visit https://www.evrlinx.com/bia and choose St. Lawrence Market as your BIA. Questions? Please call Evrlinx at 613-659-3604 or email email@example.com.
If you decide to order from Evrlinx please let us know what you think of the product and service. Who you order your PPE from is 100% up to you. This is not an official endorsement of one or any specific suppliers. Thank you for keeping health and safety top of mind as we all navigate Covid-19.
ShopHERE giving Toronto’s independent businesses and artists the opportunity to develop an online store.
Covid-19 has highlighted for businesses how important it is to have an online presence. To address this, Digital Main Street is collaborating with Google, Shopify, Mastercard and Microsoft to build and optimize online stores for small independent businesses and artists in just a matter of days. The ShopHERE program is free for participants to sign up and have a Shopify store built. Businesses will be responsible for the monthly Shopify fee after the initial 90-day trial.
What do I get?
As part of the program you get…
1) An online store customized with your information, branding, logo, etc.
2) Hands-on assistance setting up and launching your online store.
3) Training to support your online store, including topics such as digital marketing, shipping and inventory management.
4) Access to free tools to help support the launch of you online store.
Signage: Mask Bylaw: poster & other important information for businesses
Masks to be worn indoors.
Wearing a mask or face covering is required in indoor public spaces in the City of Toronto as of July 7, 2020. With some exceptions, all customers or visitors entering an indoor public premise are required to wear a mask or face covering while inside.
Please ensure that…
- Masks and face coverings cover your nose, mouth and chin, without gapping.
- Wash your hands before and after putting on your mask, and again after removal, (to reduce cross contamination.)
- Store your mask in a clean paper bag, (to stop cross contamination.)
- Wash your mask (and hands) regularly.
As a business you must:
- Create a mask policy for your establishment. Click here and see page 3 for a sample.
- Communicate this new policy to staff and customers.
- Train your staff on the policy and who is exempt.
- Post signs at all entrances reminding everyone to wear a mask and must include the language used in the bylaw. Click here to download a pre-made sign with the mandatory wording.
Please note: All staff, customers or visitors must wear a mask indoors, with some exceptions (e.g. children under the age of two and people with certain health conditions, employees in designated areas or protected by a physical barrier). Proof is not required if someone has an exemption.
Signage: How to Wear A Cloth Mask, City of Toronto
Please refer to the sign above to learn how to wear a mask properly. To download and print, please click here.
Re-opening Guidance From City of Toronto
The City of Toronto is preparing to oversee the safe restart of some services and partial reopening of many businesses. Resources have been developed to help support business through this time. For guidance on safely reopening, business operators can reference the Toronto Public Health Planning Guide, and visit the COVID-19: Reopening Guidelines for Businesses & Organizations to view sector specific resources.
Decisions about when and how businesses can begin operating will be made by the Government of Ontario in accordance with its framework to reopen the province after COVID-19.
Toronto / Ontario Lists of PPE Suppliers
The City of Toronto has a webpage where you can find a list of suppliers of PPE and other needed goods & services, or apply to a be supplier. Please click here to visit the page to learn more and to download the most up to date list.
The province of Ontario has set up a Workplace PPE Supplier Directory, where employers can find suppliers who sell personal protective equipment (PPE) and other supplies to support a safe reopening of their workplaces.
Weekly Webinars for Toronto Businesses
These repeat weekly. You can attend more than once. Here are a few of the webinar titles:
1) Ask-An-Accountant – Applying for Government COVID-19 Funding Programs
2) Business AdviceTO Female Founders with SheEO
3) Business AdviceTO Retail with Retail Advantage
4) Business AdviceTO Tech with TechTO
Sign-up for future weekly Online Events & Webinars using the link below. (Scroll to the drop down labelled Online Events & Webinars once the page loads.)
Ontario: Resources to prevent COVID-19 in the workplace (by sector)
Ontario is releasing safety guidelines to protect workers, customers and the general public from COVID-19 as it prepares for a gradual reopening of the provincial economy.
These resources are available for different sectors. They will help employers and workers better understand how to prevent the spread of COVID-19.
Sector guidelines contain recommendations and tips for employers on how to keep workers safe on the job. Posters for both employers and workers also offer advice on preventative actions, including physical distancing and workplace sanitation. Employers are encouraged to download the posters to print and post in the workplace.
As new sectors of the economy begin to reopen, additional COVID-19 workplace safety resources will be added.
Relief and Recovery Fund – (Funding to small- and medium-sized enterprises (SMEs) that are unable to access the government’s existing support measures)
The Federal Economic Development Agency for Southern Ontario (FedDev Ontario) is now accepting applications under the Regional Relief and Recovery Fund (RRRF).
Regional Economy Funding Stream: This stream provides support to southern Ontario SMEs that do not qualify for, or have been declined for, current Government of Canada COVID-19 relief measures. Please visit the FedDev Ontario website for more information or to apply.
For full eligibility criteria and additional information, please visit FedDev Ontario’s RRRF page.
Social Distancing Signage for businesses
DOWNLOAD: Line Up Signage: Click here for signage for encouraging social distancing in lines.
Front Door Signage for businesses
DOWNLOAD: Front Door Signage: Click here for signage you can use on your front door.
Staff Screening Sheet
DOWNLOAD: Click here to download a screening checklist created by Toronto Health for your employees they can complete at the start of every shift.
Who can help me with government funding applications and general business advice?
The City of Toronto has launched the BusinessTO Support Centre to provide businesses with one-on-one support with applications for government support resources/funding programs & general business advice. Learn more by clicking here.
Where can I learn about the emergency benefit or the wage subsidy?
For Employers: Click here to read about The Canada Emergency Wage Subsidy (CEWS), 75% wage
subsidy. Please note this program has been extended… For full details, including information regarding proposed legislative changes, (such as support for seasonal employees) please click here.
For Employees: Click here to read about The Canada Emergency Relief Benefit (CERB), $2k benefit
for impacted employees.
What is the Canada Emergency Business Account (CEBA)?
To ensure that small businesses have access to the capital they need to see them through the current challenges, the Government of Canada has launched the new Canada Emergency Business Account, which has been implemented by eligible financial institutions in cooperation with Export Development Canada (EDC).
This $25 billion program provides interest-free loans of up to $40,000 to small businesses and not-for-profits, to help cover their operating costs… click here to continue reading.
NEW UPDATE: May 19, 2020, The Prime Minister, Justin Trudeau, announced an expansion to the eligibility criteria for the Canada Emergency Business Account (CEBA) to include many owner-operated small businesses. This extended measure will help small businesses protect the jobs that Canadians rely on. Click here to continue reading and to learn criteria.
Where can I find answers to my payroll questions?
Canadian Payroll Association FAQ: a listing of frequently asked
questions and answers from employers regarding employee payroll during
the COVID-19 pandemic.
Who can I call with questions?
The province has launched a toll-free line called the Stop the Spread Business Information Line, 1-888-444-3659 to provide support to Ontario businesses who have questions about the province’s recent emergency order to close at-risk workplaces following recommendations by Ontario’s Chief Medical Officer of Health. Read the full press release by clicking here.
What is the Canadian Government doing to help?
The Government of Canada has assembled a webpage of Resources for Canadian Businesses experiencing the effects of COVID-19.
The page includes, but is not limited to:
1. Support for employees
2. Support for businesses
3. Business travel and events
4. Business in international markets
Please visit canada.ca/covid-19-business.
What is the City of Toronto doing to help?
The city of Toronto has assembled a page with the information small businesses may need. on one single It also details information at the provincial and federal levels. Consider bookmarking this page: https://www.toronto.ca/home/covid-19/economic-support-recovery/economic-support-recovery-for-businesses/
SURVEY: COVID-19 Impact Survey By St. Lawrence Market Neighbourhood BIA / Old Town Toronto Members
Through the survey LINK below, please share how things have changed for you and your staff, due to COVID-19, and any advice you have for other businesses.
User Friendly List of Government Resources via Councillor Kristyn Wong-Tam
Ward 13 Councillor Kristyn Wong-Tam’s office has compiled a user friendly list of resources offered from all levels of government in one place.
- Visit https://www.kristynwongtam.ca/covid19
- Scroll down to Links and Resources
- Choose User Friendly List of Government Resources
One-Stop Information Centre For Businesses
The City of Toronto and the Toronto Region Board of Trade are partnering to deliver you a one-stop information centre where you will find the resources, tools, and critical support programs you need to manage the challenge you’re facing. Right now, you can watch and read how to access new government supports.
Canadian Federation of Independent Business
CFIB (Canadian Federation of Independent Business) has created an exceptional set of resources and FAQs including materials like a template lease deferral agreement to help with rent negotiations and other useful templates and guides.
10 Tips for closing your business securely
1) Remove cash and place empty til in window/door.
2) Lock visible goods in storage, (offsite if possible.)
3) Post sign in door stating “NO CASH OR GOODS ON HAND/ YOU ARE ON CAMERA.”
4) Ensure cameras, alarms and locks are all functioning properly.
5) Leave lights on inside and out.
6) Take a copy of insurance contacts, policies and inventory list.
7) Post emergency key holder contact information inside, but not visible from windows.
8) When checking on your business, do so during the day with a partner.
9) Tell your business neighbours your plans and exchange contact information.
10) Report all suspicious activity by calling Toronto Police, non emergency at 416-808-2222.
Make sure your insurance is up to date
Right now, if something happens, the last thing you want deal with is a lapsed insurance policy. Make sure you have a copy of your insurance certificates and all the appropriate contacts (both at home and at work) and that your payments are up to date to avoid insurance interruption.
Am I a member?
Every business and commercial property owner within the boundaries of The St. Lawrence Market Business Improvement Area (BIA), also known at Old Town Toronto, are automatically members of our not-for-profit organization. To view a map of our boundaries, please click here now.
Old Town Toronto encourages you to follow all recommendations and orders of public health officials including, but not limited to, staying at home as much as possible. Together we will #FlattenTheCurve.